Question 1

What is Bonusivo.com?

Accepted Answer

A service that helps you earn cashback in dollars for purchases at partner stores: you go to the store through our link, place your order as usual, and we track the purchase with the partner and credit you bonuses to your balance. Promo codes and a product catalog are also available.

Question 2

Is the service paid?

Accepted Answer

No. Registration and using the site is free for customers.

Question 3

In how many stores can I earn bonuses?

Accepted Answer

There are over :shops_label partner stores and showcases in the catalog (Ozon, Wildberries, Lamoda, and others). The specific rate and conditions depend on the store and are displayed on its page.

Question 4

Is there a mobile app?

Accepted Answer

There is no separate app: the site is optimized for phones.

Question 5

How is this different from regular cashback in rubles?

Accepted Answer

In the store, you pay in the currency that the store accepts (most often rubles). The order amount and bonus size according to the partner are shown in the currency of that transaction in the 'Purchases' section. The accumulated bonuses in your account on the service are kept in dollar equivalent and can be withdrawn in USDT cryptocurrency to the selected wallet.

Question 6

How to create an account?

Accepted Answer

Click 'Log In', enter your email. We will send a one-time code; after entering the code, you will log into your account. If there was no profile before, it will be created automatically. You can also log in via Google and VKontakte.

Question 7

Why provide a real email?

Accepted Answer

The login code and important notifications are sent to your email. Without a verified address, some features may be limited.

Question 8

How to log out of the account?

Accepted Answer

In the profile menu at the top of the site (avatar or name), select 'Log Out'.

Question 9

How to earn bonuses for a purchase?

Accepted Answer

Log in to Bonusivo, open the store page, and click 'Activate bonuses'. A partner link will open — continue placing your order in the store without switching tabs or navigating to other services. Once the partner confirms the order, the bonuses will reflect on your balance in the service.

Question 10

What do the statuses in 'Purchases' mean?

Accepted Answer

'Pending' — the order has been received by the partner, the total is not yet confirmed. 'Confirmed' — bonuses have been credited to the available balance. 'Paid' — used when the partner's rules state that the bonus is reflected as paid. 'Rejected' — the order was not accepted into the program (cancellation, return, violation of terms, etc.).

Question 11

In what currency are the amounts displayed in the purchase list?

Accepted Answer

The order amount and bonus amount according to the partner are displayed in the transaction currency (for most Russian stores — in rubles). This is not the same as the amount in the dollar balance: the conversion to balance uses the rate at the time of data processing.

Question 12

Why is the balance at the top in dollars?

Accepted Answer

The available and pending balances in the service are maintained in dollar equivalents — this simplifies the output in USDT and displays accumulations uniformly.

Question 13

How long to wait for confirmation?

Accepted Answer

The timeframe is set by the store and partner network: from a few days to several weeks, sometimes after the return period ends. We do not expedite confirmation on our end, but we display the current status in the dashboard.

Question 14

Why haven't the bonuses been credited?

Accepted Answer

Common reasons: navigating to the store not through Bonusivo; opening other tabs with cashback services before payment; the order was canceled or returned; a promo code or condition was applied that the partner does not credit bonuses for; the click fixation period has expired. If you are sure the conditions were met, please write to info@bonusivo.com with the purchase date and store.

Question 15

Will the purchase be credited if I already paid before registering with you?

Accepted Answer

No. Only purchases made after transitioning from Bonusivo within an active partner session are counted.

Question 16

Where can I withdraw the balance?

Accepted Answer

Withdrawals are made in the USDT stablecoin (pegged to the US dollar) to the wallet you specify in the 'Withdraw Funds' section: Telegram Wallet, Trust Wallet, OKX Wallet, or another wallet that supports USDT — TON or TRC-20 networks, depending on the chosen method.

Question 17

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount is $1 equivalent in balance (the exact value may be displayed in your account if settings change).

Question 18

Is there a fee?

Accepted Answer

Bonusivo does not charge a fee for withdrawals on our side. The blockchain network fee (gas) is paid by the recipient according to the rules of the chosen network and wallet.

Question 19

How long does it take to process the request?

Accepted Answer

The timeframe depends on the request verification and processing load; the status is displayed in your account. After approval, the transfer to the blockchain usually takes from minutes to several hours depending on the network.

Question 20

USDT hasn't arrived, what should I do?

Accepted Answer

Open 'Payment History', check the status. Make sure the wallet address and network (TON / TRC-20) match what you provided. If the status is successful but the funds are missing, contact your wallet support and if necessary, write to us at info@bonusivo.com with your request number.

Question 21

How to use a promo code?

Accepted Answer

Find the promo code in the catalog or on the store page, copy the code, and paste it into the promo code field in the cart or during checkout on the store's website. Terms and expiration are indicated on the promo code card.

Question 22

Can I combine a promo code and Bonusivo bonuses?

Accepted Answer

Often yes, but it depends on the specific store's rules and the affiliate program. If the partner does not credit the order after the discount, bonuses will not be awarded; check the terms on the store page.

Question 23

The promo code is not working

Accepted Answer

Check the expiration date, minimum order amount, product category, and the restriction 'for new customers only'. Sometimes the store disables the code earlier than the stated date.

Question 24

Where do promo codes in the catalog come from?

Accepted Answer

From affiliate networks, public store pages, direct agreements, and through automated checks and AI to find current codes.

Question 25

What does favorites give you?

Accepted Answer

In your account under the 'Favorites' section, you can store your favorite stores, promo codes, and tracked products for quick access.

Question 26

Do the prices of products in the catalog always match the store?

Accepted Answer

The price in the catalog is based on integration data at the time of update; it may differ on the store's website due to promotions, region, or personal discounts. Before payment, refer to the store's cart.

Question 27

What is the 'Transitions' section for?

Accepted Answer

It shows the history of your transitions through affiliate links from Bonusivo — it's convenient to check that the transition was counted before making a purchase.

Question 28

Is there a referral program?

Accepted Answer

Yes. In your account under the 'Invite Friends' section, a personal link is available. Full terms and statistics are displayed on this page.

Question 29

When does access to the referral link open?

Accepted Answer

After you have at least one confirmed withdrawal of funds of at least $5 — this protects the program from abuse.

Question 30

What bonus do I get for a referred friend?

Accepted Answer

After the first withdrawal of funds by the referred friend, you receive $5 (history and details are in your account under the 'Invite Friends' section).

Help and knowledge base

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